Terms & Conditions

This End-User Licence Agreement ("Agreement") is a legal agreement between you ("User", "you") and Immortal Ventures Ltd, operating as Ultra Network ("Company", "we", "us"), governing your use of the Ultra Network platform at ultranetwork.co and all related services, integrations, and applications (collectively, the "Service").

The Service enables luxury travel professionals to manage client trip itineraries with suppliers, track agent commissions owed on client bookings, reconcile commission statements from suppliers, process agent payouts, and optionally synchronise these financial records to accounting software such as QuickBooks Online.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you must not use the Service.

1. Licence Grant

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes in the luxury travel industry, subject to this Agreement. This licence does not include the right to sublicence, resell, or redistribute any part of the Service.

2. Eligibility

The Service is intended for qualified travel industry professionals. By registering, you confirm that you represent a legitimate business entity or have professional standing in the travel industry. You must be at least 18 years of age to use the Service.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised access. We reserve the right to suspend accounts where we reasonably suspect unauthorised use.

4. Third-Party Integrations

The Service offers optional integrations with third-party services, including Intuit QuickBooks Online ("QuickBooks"). By enabling an integration, you authorise us to connect to the third-party service on your behalf using OAuth 2.0 or equivalent authorisation protocols.

QuickBooks Online: When you connect QuickBooks, you authorise us to (a) read your company information and chart of accounts, and (b) create invoices, bills, and customer/vendor records in your QuickBooks company. Data flows one way only — from Ultra Network to QuickBooks. We do not read, modify, or delete your existing QuickBooks financial records. Your use of QuickBooks remains subject to Intuit's own terms of service.

You may disconnect any third-party integration at any time. Upon disconnection, we immediately revoke and delete all stored authentication tokens. See our Third-Party Integrations section and Privacy Policy for full details on data handling.

5. Acceptable Use

You may not: (a) use the Service for any unlawful purpose; (b) misrepresent your identity or credentials; (c) attempt to gain unauthorised access to other users' accounts or data; (d) interfere with the operation of the Service; (e) reverse-engineer, decompile, or disassemble any part of the Service; (f) use the Service to spam or harass other members; or (g) attempt to circumvent security measures, rate limits, or access controls.

6. Intellectual Property

The Service, including its design, code, features, and documentation, is the intellectual property of Immortal Ventures Ltd. You retain ownership of your data. By using the Service, you grant us a limited licence to display your content within the platform as necessary to provide the Service.

7. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice for material changes that affect your use. Continued use after changes constitutes acceptance of the modified terms.

8. Termination

Either party may terminate this Agreement at any time. You may close your account by contacting us. We may suspend or terminate your access for violation of this Agreement, with or without notice for serious violations. Upon termination: (a) your licence to use the Service ends immediately; (b) all third-party integration tokens are revoked and deleted; (c) your data is retained as described in our Privacy Policy and may be deleted upon request.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not guarantee the accuracy of data synchronised through third-party integrations.

10. Limitation of Liability

To the maximum extent permitted by law, Immortal Ventures Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service or any third-party integration. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

This Privacy Policy explains how Immortal Ventures Ltd, operating as Ultra Network ("Company", "we", "us"), collects, uses, stores, and protects your information when you use the Ultra Network platform and its integrations.

1. Information We Collect

Information you provide: Contact details (name, email, phone), business information (company name, role, credentials), professional profile data, and content you upload or create within the platform.

Information from integrations: When you connect third-party services such as QuickBooks Online, we access only the data necessary for the integration. For QuickBooks specifically, this includes: your company name, company ID, and chart of accounts (income, expense, and bank account names). We do not access payroll, employee, banking transaction, tax filing, or other sensitive financial data. See Third-Party Integrations for complete details.

Automatically collected: Usage analytics (pages visited, features used), device information (browser type, operating system), and log data (IP address, timestamps). We use cookies to maintain sessions and remember preferences.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Facilitate connections between travel agents, suppliers, and destination management companies
• Track commissions owed to agents on client bookings with suppliers
• Reconcile supplier commission statements and process agent payouts
• Synchronise financial records to connected accounting software (e.g., creating invoices and bills in QuickBooks Online from your commission and payout records)
• Send platform updates, notifications, and service communications
• Ensure security and prevent fraud

Data obtained from third-party integrations is used solely for the stated purpose of that integration and is never repurposed for marketing, profiling, advertising, or any unrelated purpose.

3. Information Sharing

We do not sell your personal information. We may share relevant business information with other network members to facilitate professional connections, subject to your visibility preferences.

Data obtained from third-party integrations (e.g., QuickBooks company information, account names) is never shared with other network members, third parties, or any entity beyond the originating service. Integration data is only transmitted between Ultra Network and the connected service (e.g., Intuit).

4. Data Storage & Security

Your data is stored on secure, encrypted infrastructure. All data is transmitted over TLS 1.2+. Third-party OAuth tokens (such as QuickBooks access and refresh tokens) are encrypted at rest using AES-256-CBC with unique initialisation vectors. Encryption keys are stored separately from the database in environment variables and are never exposed in application logs or client-side code.

5. Data Retention

We retain your data for as long as your account is active. Upon account closure or upon request, we delete or anonymise your personal data within 30 days, except where retention is required by law.

Integration data: When you disconnect a third-party service, authentication tokens are immediately revoked and permanently deleted. Sync history and entity mapping records are retained for audit purposes but can be deleted upon request. Data previously sent to the third-party service (e.g., invoices created in QuickBooks) remains in that service as it is your data.

6. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your personal data
• Portability — request your data in a machine-readable format
• Disconnect — revoke any third-party integration at any time, immediately revoking our access to that service's data
• Withdraw consent — withdraw consent for optional data processing at any time

To exercise any of these rights, contact us via the form below. We will respond within 30 days.

7. Cookies

We use essential cookies to maintain your session and remember your preferences. We use analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using the Service.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision.

Data Collection: We collect data necessary to operate the platform, including profile information, communication records, booking data, and platform usage analytics.

Data Retention: We retain your data for as long as your account is active or as needed to provide services. Upon account closure, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law.

Cookies & Tracking: We use cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.

Third-Party Services: We may use third-party services for analytics, payment processing, accounting integrations, and communication. These providers are bound by confidentiality agreements and may only use your data to perform services on our behalf. When you connect a third-party service (such as QuickBooks Online), data flows are limited to the specific purpose of the integration. See Third-Party Integrations for details on each service.

Integration Data Retention: Data received from or sent to third-party integrations is retained only for as long as the integration remains active. Upon disconnection, authentication tokens are immediately revoked and deleted. Sync records and entity mappings are retained for audit purposes but can be deleted upon request.

Ultra Network offers optional integrations with third-party services to enhance your workflow. Each integration is initiated by you and can be disconnected at any time. Below we describe how data is handled for each supported integration.

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.2+) and at rest, secure authentication protocols, and regular security assessments.

Authentication Security: User authentication is handled via magic link (passwordless) email verification. Platform access is protected by role-based access controls with distinct permission levels for administrators, agents, and suppliers.

Integration Credentials: Third-party authentication tokens (such as OAuth tokens for QuickBooks Online) are encrypted at rest using AES-256-CBC encryption with unique initialisation vectors. Encryption keys are stored separately from the encrypted data and are never committed to source control or exposed in client-side code.

Your Role: Security is a shared responsibility. We encourage you to use strong passwords, enable two-factor authentication when available, and report any suspicious activity immediately.

Breach Notification: In the unlikely event of a data breach affecting your information, we will notify you promptly in accordance with applicable laws and regulations.

If you have questions about these terms, our privacy practices, or wish to exercise your data rights, please use the form below:

We aim to respond to all inquiries within 5 business days. For data access or deletion requests, we will verify your identity before processing your request.